video overlay mp4 file can't be read in Analysis

racermpd
Posts: 2
Joined: Tue Sep 13, 2022 8:08 pm

video overlay mp4 file can't be read in Analysis

Postby racermpd » Mon May 27, 2024 12:03 pm

I have a video file that works in other places but not in Analysis. I have tried reprocessing the mp4 file with other mp4 codecs but still no good. I get "the video could not be loaded, please check......". The only thing I can think that's different with this file than in the past is that this file was loaded to google drive and brought onto my PC from there.

racetec
Site Admin
Posts: 328
Joined: Thu Oct 27, 2005 12:02 pm

Re: video overlay mp4 file can't be read in Analysis

Postby racetec » Wed May 29, 2024 9:35 am

Hi

Please submit a support request using the form on our website:
https://www.race-technology.com/gb/gopr ... ort/id:556

This will allow you to upload the file so that our team can look into this.


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