No video

er-minio
Posts: 3
Joined: Tue Jun 29, 2021 5:05 pm

No video

Postby er-minio » Mon Jul 05, 2021 1:41 pm

Hi, I just recently purchased the GoPro only software after using the demo for a while.

It works fine apart from the video preview.
There is no video preview at all (black) and also, when I load a run and the dialogue comes up asking to confirm if the video I'm loading is the correct one, the preview in there is black as well.

If I export the videos (selecting a lap, adding overlays) everything works perfectly.

This wasn't happening in demo mode. But I think my demo could have been an older version as I was using Demo mode last year.

Is this a common issue?
Anywhere I should look, extra software/libraries to install?

I am using the software (10.2.55) on Windows 10 running within a virtual machine (I'm on Mac).

Image

Thanks in advance!

racetec
Site Admin
Posts: 307
Joined: Thu Oct 27, 2005 12:02 pm

Re: No video

Postby racetec » Thu Jul 08, 2021 3:02 pm

Thank you for your message.

Please use our online support form, found below:
https://www.race-technology.com/gb/gopro/support

This will send the support request directly to our support team, who will then be in touch with you directly.
Please include any relevant files that we can test.

er-minio
Posts: 3
Joined: Tue Jun 29, 2021 5:05 pm

Re: No video

Postby er-minio » Wed Jul 14, 2021 10:21 am

Hey, thanks, but there is no "submit" button on the form on the support page:
https://www.race-technology.com/gb/gopro/support

I can upload the files, but not submit the form :wink:

racetec
Site Admin
Posts: 307
Joined: Thu Oct 27, 2005 12:02 pm

Re: No video

Postby racetec » Wed Jul 14, 2021 10:39 am

Good morning

I will advise the web team to take a look at this - thanks for letting us know.
To confirm, we have received your support request and somebody will get back to you asap.

Best regards,
Support (AH)

er-minio
Posts: 3
Joined: Tue Jun 29, 2021 5:05 pm

Re: No video

Postby er-minio » Wed Jul 14, 2021 1:00 pm

Perfect, thank you!


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