Hello Jeff,
Please would you send your .RUN file and DL1 configuration file to service@race-technology.com
We will then investigate and get back to you.
Search found 263 matches
- Wed Jun 08, 2022 11:14 am
- Forum: Sensor-related questions
- Topic: Why does my analog data lag the built-in accelerometer data?
- Replies: 2
- Views: 26475
- Mon Dec 20, 2021 11:54 am
- Forum: GoPro standalone software
- Topic: GoPro Standalone Software Support
- Replies: 39
- Views: 200436
Re: GoPro Standalone Software Support
The build number and analysis software version numbers are different:
https://www.race-technology.com/wiki/in ... ildNumbers
The email says trail, but it’s the full software and if you've registered already that licence will carry over
https://www.race-technology.com/wiki/in ... ildNumbers
The email says trail, but it’s the full software and if you've registered already that licence will carry over
- Mon Dec 13, 2021 11:14 am
- Forum: GoPro standalone software
- Topic: Hero 10 + Latest Firmware Rocks
- Replies: 5
- Views: 21715
Re: Hero 10 + Latest Firmware Rocks
Dear Stan Thank you for your feedback. There is a new GoPro build that is more robust to GoPro data foibles, uploaded last week. If you still see issue still please email us directly (gopro@race-technology.com) so we can investigate whether more improvements are possible. Kind regards and happy holi...
- Mon Nov 22, 2021 10:01 am
- Forum: GoPro standalone software
- Topic: GoPro Standalone Software Support
- Replies: 39
- Views: 200436
Re: GoPro Standalone Software Support
We have not yet tested with the HERO10.
Our software is compatible with all other GoPro models that have built-in GPS.
Our software is compatible with all other GoPro models that have built-in GPS.
- Mon Aug 09, 2021 10:20 am
- Forum: GoPro standalone software
- Topic: GoPro Standalone Software Support
- Replies: 39
- Views: 200436
Re: GoPro Standalone Software Support
Hi Jim
You should have now received a response to the email that you sent to Race Technology sales regarding this.
If you have not received this, please check your junk mail.
Please do not hesitate to contact us if you have any further questions.
Support (AH)
You should have now received a response to the email that you sent to Race Technology sales regarding this.
If you have not received this, please check your junk mail.
Please do not hesitate to contact us if you have any further questions.
Support (AH)
- Wed Jul 14, 2021 10:39 am
- Forum: GoPro standalone software
- Topic: No video
- Replies: 4
- Views: 12497
Re: No video
Good morning
I will advise the web team to take a look at this - thanks for letting us know.
To confirm, we have received your support request and somebody will get back to you asap.
Best regards,
Support (AH)
I will advise the web team to take a look at this - thanks for letting us know.
To confirm, we have received your support request and somebody will get back to you asap.
Best regards,
Support (AH)
- Mon Jul 12, 2021 9:36 am
- Forum: General support questions
- Topic: V10 update changes
- Replies: 1
- Views: 23600
Re: V10 update changes
Hello
Thank you for your message.
There are no significant changes to the DASH2PRO software.
Best regards,
Support (AH)
Thank you for your message.
There are no significant changes to the DASH2PRO software.
Best regards,
Support (AH)
- Thu Jul 08, 2021 3:02 pm
- Forum: GoPro standalone software
- Topic: No video
- Replies: 4
- Views: 12497
Re: No video
Thank you for your message.
Please use our online support form, found below:
https://www.race-technology.com/gb/gopro/support
This will send the support request directly to our support team, who will then be in touch with you directly.
Please include any relevant files that we can test.
Please use our online support form, found below:
https://www.race-technology.com/gb/gopro/support
This will send the support request directly to our support team, who will then be in touch with you directly.
Please include any relevant files that we can test.
- Tue Mar 16, 2021 9:10 am
- Forum: General support questions
- Topic: 8.5 Software and DL1 Mk2 Issue
- Replies: 5
- Views: 32480
Re: 8.5 Software and DL1 Mk2 Issue
Hello Peter
A member of our support team has contacted you by email regarding your query. Please let us know if you have not received anything from us.
Best regards,
AH
A member of our support team has contacted you by email regarding your query. Please let us know if you have not received anything from us.
Best regards,
AH
- Mon Mar 15, 2021 9:28 am
- Forum: General software support
- Topic: DL1 Club and DASH4 not reading ECU data properly
- Replies: 1
- Views: 12941
Re: DL1 Club and DASH4 not reading ECU data properly
Hi Alex
A member of our support team will respond to your email as soon as they can.
Best regards,
AH
A member of our support team will respond to your email as soon as they can.
Best regards,
AH
- Mon Jan 11, 2021 8:56 am
- Forum: General software support
- Topic: can adapter with analog
- Replies: 1
- Views: 10809
Re: can adapter with analog
Hi
Yes, it is possible to connect individual sensors to the analogue inputs in addition to using a CAN adapter.
Support (AH)
Yes, it is possible to connect individual sensors to the analogue inputs in addition to using a CAN adapter.
Support (AH)
- Fri Dec 11, 2020 9:38 am
- Forum: General software support
- Topic: Moving between machines
- Replies: 1
- Views: 11616
Re: Moving between machines
Hi Tim
We will need more information to be able to advise. Please could you email support@race-technology.com
Support (AH)
We will need more information to be able to advise. Please could you email support@race-technology.com
Support (AH)
- Wed Dec 09, 2020 12:50 pm
- Forum: General software support
- Topic: DL1 MK1 Firmware Availability
- Replies: 2
- Views: 11170
Re: DL1 MK1 Firmware Availability
Hi Jamie
Thanks for your message. Please contact support@race-technology.com, our team will be able to advise if MK1 firmware is still available.
Thanks for your message. Please contact support@race-technology.com, our team will be able to advise if MK1 firmware is still available.
- Fri Nov 13, 2020 11:23 am
- Forum: General software support
- Topic: dash 2 odometer set up
- Replies: 1
- Views: 10620
Re: dash 2 odometer set up
Hi Apologies for the late reply. We can program the odometer with the current mileage, but the DASH2 will need to be returned to Race Technology's service department to do this. Please email support@race-technology.com for a quotation and instructions for sending the dash to the service department. ...
- Mon Nov 09, 2020 9:51 am
- Forum: General software support
- Topic: dash2 with dl1 package reflashing
- Replies: 3
- Views: 12000
Re: dash2 with dl1 package reflashing
Hi
Glad to hear you have managed to resolve the issue. If you have any further queries, please email support@race-technology.com for assistance.
Support (AH)
Glad to hear you have managed to resolve the issue. If you have any further queries, please email support@race-technology.com for assistance.
Support (AH)