Search found 271 matches

by racetec
Mon Aug 09, 2021 10:20 am
Forum: GoPro standalone software
Topic: GoPro Standalone Software Support
Replies: 33
Views: 20295

Re: GoPro Standalone Software Support

Hi Jim

You should have now received a response to the email that you sent to Race Technology sales regarding this.
If you have not received this, please check your junk mail.

Please do not hesitate to contact us if you have any further questions.

Support (AH)
by racetec
Mon Aug 09, 2021 10:09 am
Forum: Pre-sales product questions
Topic: MoTeC ECU Interface
Replies: 3
Views: 821

Re: MoTeC ECU Interface

Hi

Apologies for the delay in responding. We would recommend the CAN option over Serial where both are available.

Support (AH)
by racetec
Wed Jul 14, 2021 10:39 am
Forum: GoPro standalone software
Topic: No video
Replies: 4
Views: 323

Re: No video

Good morning

I will advise the web team to take a look at this - thanks for letting us know.
To confirm, we have received your support request and somebody will get back to you asap.

Best regards,
Support (AH)
by racetec
Mon Jul 12, 2021 9:36 am
Forum: General support questions
Topic: V10 update changes
Replies: 1
Views: 248

Re: V10 update changes

Hello

Thank you for your message.
There are no significant changes to the DASH2PRO software.

Best regards,
Support (AH)
by racetec
Thu Jul 08, 2021 3:02 pm
Forum: GoPro standalone software
Topic: No video
Replies: 4
Views: 323

Re: No video

Thank you for your message.

Please use our online support form, found below:
https://www.race-technology.com/gb/gopro/support

This will send the support request directly to our support team, who will then be in touch with you directly.
Please include any relevant files that we can test.
by racetec
Tue Mar 16, 2021 9:10 am
Forum: General support questions
Topic: 8.5 Software and DL1 Mk2 Issue
Replies: 5
Views: 1134

Re: 8.5 Software and DL1 Mk2 Issue

Hello Peter

A member of our support team has contacted you by email regarding your query. Please let us know if you have not received anything from us.

Best regards,
AH
by racetec
Mon Mar 15, 2021 9:28 am
Forum: Installation problems
Topic: DL1 Club and DASH4 not reading ECU data properly
Replies: 1
Views: 719

Re: DL1 Club and DASH4 not reading ECU data properly

Hi Alex

A member of our support team will respond to your email as soon as they can.

Best regards,
AH
by racetec
Mon Jan 11, 2021 8:56 am
Forum: Installation problems
Topic: can adapter with analog
Replies: 1
Views: 1062

Re: can adapter with analog

Hi

Yes, it is possible to connect individual sensors to the analogue inputs in addition to using a CAN adapter.

Support (AH)
by racetec
Fri Dec 11, 2020 9:38 am
Forum: How do I...
Topic: Moving between machines
Replies: 1
Views: 1419

Re: Moving between machines

Hi Tim

We will need more information to be able to advise. Please could you email support@race-technology.com

Support (AH)
by racetec
Wed Dec 09, 2020 12:50 pm
Forum: Installation problems
Topic: DL1 MK1 Firmware Availability
Replies: 2
Views: 1064

Re: DL1 MK1 Firmware Availability

Hi Jamie

Thanks for your message. Please contact support@race-technology.com, our team will be able to advise if MK1 firmware is still available.
by racetec
Fri Nov 13, 2020 11:23 am
Forum: Installation problems
Topic: dash 2 odometer set up
Replies: 1
Views: 1028

Re: dash 2 odometer set up

Hi Apologies for the late reply. We can program the odometer with the current mileage, but the DASH2 will need to be returned to Race Technology's service department to do this. Please email support@race-technology.com for a quotation and instructions for sending the dash to the service department. ...
by racetec
Mon Nov 09, 2020 9:51 am
Forum: Installation problems
Topic: dash2 with dl1 package reflashing
Replies: 3
Views: 1285

Re: dash2 with dl1 package reflashing

Hi

Glad to hear you have managed to resolve the issue. If you have any further queries, please email support@race-technology.com for assistance.

Support (AH)
by racetec
Wed Oct 28, 2020 10:31 am
Forum: How do I...
Topic: last DL1 Mk2 firmware in RT8.5.0363?
Replies: 4
Views: 2161

Re: last DL1 Mk2 firmware in RT8.5.0363?

Hi David

Please email support@race-technology.com and the support team will be able to provide the last FW for the DL1 MK2.
by racetec
Wed Oct 28, 2020 10:06 am
Forum: How do I...
Topic: last DL1 Mk2 firmware in RT8.5.0363?
Replies: 4
Views: 2161

Re: last DL1 Mk2 firmware in RT8.5.0363?

Hello David The DL1 MK2 is no longer supported by Race Technology but generous trade-in offers are available to customers with DL1 MK1 or MK2 data loggers that wish to upgrade to a current DL1 data logger. If this would be of interest to you, please contact sales@race-technology.com for more informa...
by racetec
Mon Oct 12, 2020 8:48 am
Forum: Pre-sales product questions
Topic: Dash2 on Link G4+ CAN
Replies: 1
Views: 2763

Re: Dash2 on Link G4+ CAN

Hi John We do still supply the CAN interface for the Link G4+. It can be purchased here: https://www.race-technology.com/gb/racing/products/ecu-interfaces/aftermarket-interfaces Further details, including a list of available channels, can be found here: https://www.race-technology.com/wiki/index.php...

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