Search found 324 matches

by Support
Tue Jun 21, 2022 10:34 am
Forum: General support questions
Topic: DL1 mk1 firmware
Replies: 3
Views: 1652

Re: DL1 mk1 firmware

Email support@race-technology.com and I will send you the DL1 MK1 reflash file.

Please note that the DL1 MK1 has been out of production for 16 years and is no longer supported.
by Support
Mon Jun 20, 2022 12:35 pm
Forum: General support questions
Topic: How to override the detected circuit?
Replies: 2
Views: 615

Re: How to override the detected circuit?

Hello,

Please would you email us with the run file in question and we will investigate.

service@race-technology.com
by Support
Thu Jun 09, 2022 11:16 am
Forum: General support questions
Topic: DL1 Pro not logging at 1Khz only at 100Hz
Replies: 1
Views: 646

Re: DL1 Pro not logging at 1Khz only at 100Hz

Hi Jeff,

There are multiple places where the sampling rate and logging rate can be configured. Please send your DL1 config to service@race-technology.com and I'll look into it.

Lorne
by Support
Tue May 10, 2022 9:29 am
Forum: Installation questions
Topic: DASH2 Pro Hardware Buttons
Replies: 2
Views: 2892

Re: DASH2 Pro Hardware Buttons

Correct. "Set" and "select" are used interchangeably.
by Support
Mon Apr 25, 2022 8:10 am
Forum: General support questions
Topic: Updating D2 through DL1 issues
Replies: 2
Views: 769

Re: Updating D2 through DL1 issues

Hello Chris,

Is the ECU adapter in the loop when you attempt this operation? It should not be. D2 update via DL1 is possible only when the two devices are connected directly.
by Support
Tue Apr 12, 2022 3:03 pm
Forum: General software support
Topic: Analogue buttons as additional inputs
Replies: 1
Views: 771

Re: Analogue buttons as additional inputs

Hello Adrian,

Do you have the "advanced options" licence on your DASH2 PRO? What is the serial number of your dash?

You can email me directly if you wish and I'll help you resolve.

lorne@race-technology.com
by Support
Thu Mar 31, 2022 11:54 am
Forum: Sensor-related questions
Topic: oil pressure incorrect reading please help
Replies: 11
Views: 2733

Re: oil pressure incorrect reading please help

The equation you have selected is for the Race Technology supplied pressure sensor. You are using a different pressure sensor and this has different characteristics when compared with the Race Technology supplied pressure sensor.
by Support
Wed Mar 30, 2022 10:23 am
Forum: Sensor-related questions
Topic: oil pressure incorrect reading please help
Replies: 11
Views: 2733

Re: oil pressure incorrect reading please help

What equation are you using for this sensor in the dash config?

What is the sensor output in volts at ambient pressure and full scale?
by Support
Wed Mar 30, 2022 8:07 am
Forum: Sensor-related questions
Topic: oil pressure incorrect reading please help
Replies: 11
Views: 2733

Re: oil pressure incorrect reading please help

What is the make and model of sensor?
by Support
Mon Feb 14, 2022 10:52 am
Forum: General software support
Topic: Backup current settings from Dash Pro 2
Replies: 2
Views: 1823

Re: Backup current settings from Dash Pro 2

The options below just load in the PC software. They do not communicate with the dash so you can select any one.

When you have opened the software you need to click "read configuration". This will load the current settings from the dash which you can then save as your backup copy.
by Support
Mon Oct 18, 2021 11:15 am
Forum: General support questions
Topic: Issues connecting Dash2 to PC
Replies: 2
Views: 3915

Re: Issues connecting Dash2 to PC

Which firmware version are you using on your DASH2? If you want to use V10 PC software it will only communicate with V10 firmware on the dash, so you must reflash the dash. BEWARE though - if you upgrade to V10 firmware you will have to recreate your dash configuration because older configuration fi...
by Support
Sat Aug 21, 2021 9:05 am
Forum: Installation questions
Topic: Dash 2 Pro Accelerometer calibration
Replies: 1
Views: 2827

Re: Dash 2 Pro Accelerometer calibration

Hello Bill,

https://www.race-technology.com/wiki/in ... uStructure

See menu item 6.4

With the vehicle in a flat and level stance this will zero the accel in all 3 axes.
by Support
Thu Jul 15, 2021 9:50 am
Forum: General support questions
Topic: Dash 2 ,no display
Replies: 8
Views: 5185

Re: Dash 2 ,no display

Hello Martin,

Please send a photograph of the display with the power on to support@race-technology.com

This will reach me and I will then be able to diagnose the issue and advise on next steps.

Regards,
Lorne Winborn
by Support
Mon Jun 21, 2021 8:59 am
Forum: General software support
Topic: Dash4pro Firmware
Replies: 1
Views: 3302

Re: Dash4pro Firmware

When you send a configuration to the DASH4PRO from the configuration software it automatically checks the firmware version on the device and updates it, after first warning you that it is about to do so and giving you the option to cancel or proceed.
by Support
Thu May 06, 2021 1:14 pm
Forum: General support questions
Topic: Dash2 blank screen
Replies: 10
Views: 6500

Re: Dash2 blank screen

Hi, just emailed you regarding this enquiry. If you cannot see it check your junk / spam folder.

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