Analysis Crashes in Windows 7 Pro 64 bit

[Peter Carroll/Toronto]

I recently upgraded my Thinkpad and it uses Windows 7 64 bit.

Most of the time Analysis crashed when it loads the video (Video4). Crash dump is as follows...

Any chance this can be fixed? Is there another codec I can substitute?

Problem signature:
Problem Event Name: APPCRASH
Application Name: Analysis.exe
Application Version: 7.5.0.113
Application Timestamp: 4c24d039
Fault Module Name: RTMpegDecOCX.ocx
Fault Module Version: 1.0.0.76
Fault Module Timestamp: 4c07762d
Exception Code: c0000005
Exception Offset: 00014eb4
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

[Support]

Hi Peter,

We've tested extrensively under windows 7 64 bit and have a number of customers using it without any issues - so it's certainly not as simple as "it not working under w7 64bit". Could you make sure:

- you try both directdraw and direct3d modes
- check you are running the latest driver for your video card
- all updates are installed

If the problem remains then email me directly (andrew@race-t******ogy.com) and I'll ask an engineer to investigate.

Kind regards,

Andy

[Peter Carroll/Toronto]

Is there an easy way to flip it to the other drawing method? Or do I have to uninstall and install? Reinstalling or repairing did not ask the question...

...directdraw worked.

Thanks

[Support]

No, it is not possible to switch between graphics modes. This is only selectable when installing the software.