USB connection problems to dash 2 pro

Diesel des
Posts: 9
Joined: Sat Oct 21, 2017 6:08 pm

USB connection problems to dash 2 pro

Postby Diesel des » Sun Jan 14, 2018 3:00 pm

Hi, i cant get connected to my dash 2 pro over USB. When can i find a windows 7 driver for it? Windows says device unrecognized? Thanks des

racetec
Site Admin
Posts: 162
Joined: Thu Oct 27, 2005 12:02 pm

Re: USB connection problems to dash 2 pro

Postby racetec » Mon Jan 15, 2018 2:00 pm

All the drivers are included in our software, so assuming that is installed then it should just work... no other 3rd party drivers are needed.

Support (A)

Diesel des
Posts: 9
Joined: Sat Oct 21, 2017 6:08 pm

Re: USB connection problems to dash 2 pro

Postby Diesel des » Mon Jan 15, 2018 7:15 pm

Ok thank you. I have tried 2 laptops and I get the same problem. I also have problems getting my ECU vems to communicate with the dash 2 pro. Could it be a fault in the unit. Can I send it back for testing?

Support
Posts: 323
Joined: Mon Nov 21, 2005 4:09 pm

Re: USB connection problems to dash 2 pro

Postby Support » Tue Jan 16, 2018 3:17 pm

The USB is usually very reliable so I suspect a connection problem.

I recommend checking the connector pins on the back of the DASH for any small pieces of metal or carbon fibre or even bent pins.

If all looks OK then sounds best to send back for checking...

Please email service @ race - technology . com to request an RMA.

Kind regards,
(K)
______________________________
Posted by Race Technology Support

Diesel des
Posts: 9
Joined: Sat Oct 21, 2017 6:08 pm

Re: USB connection problems to dash 2 pro

Postby Diesel des » Tue Jan 16, 2018 6:00 pm

Thanks for the advice. I found a tiny strand of copper in the connector. Now I'm running great! Thanks


Return to “General support questions”

Who is online

Users browsing this forum: No registered users and 3 guests