How often does support reply in the forum

tickedo · Postby **tickedo** » Mon Apr 20, 2009 10:35 am

Just wondering how often someone from support replys to questions on the forum as they seem to be missing lately.

tristancliffe · Postby **tristancliffe** » Mon Apr 20, 2009 5:14 pm

It used to be daily. But I haven't seen an official post from Race Technology for weeks/months now.

I hope Race Technology is still going...

cguenther · Postby **cguenther** » Mon Apr 20, 2009 6:26 pm

Hi,

i was asking the same question myself. Obviously this seems to be a kind of Support-Lookalike, with some customers hanging around.

No replys to the Firmware-Requests, nothing about the Video4.

Sad.

Best regards
Carsten

osborni · Postby **osborni** » Mon Apr 20, 2009 6:35 pm

budget cuts wouldn't surprise me.

GMS Racing · Postby **GMS Racing** » Mon Apr 20, 2009 10:34 pm

Just did a quick search of posts from Support, the latest I could find is dated 10 July 2008 and from RTUSA (Al) is dated 3 August 2007. This CAN'T be true!! :shock:

tickedo · Postby **tickedo** » Tue Apr 21, 2009 7:51 am

ive emailed support with no reply.

Answers alot of questions or maybe it doesnt ?????

tristancliffe · Postby **tristancliffe** » Tue Apr 21, 2009 8:42 am

Do they answer the phone?

tickedo · Postby **tickedo** » Tue Apr 21, 2009 8:53 am

its their forum ??

but i dont know about the phone as im not calling from Australia when there is a forum.

DMKMM · Postby **DMKMM** » Tue Apr 21, 2009 12:14 pm

you would think after reading this they would chime in..?

s2klotus7 · Postby **s2klotus7** » Tue Apr 21, 2009 5:05 pm

Race technology support is like "Race to the toilet bowl"

I don't know how can they sell their product with this bullcrvp support.
If I will do it over again....I will never buy any product made by RT.

jlucas · Postby **jlucas** » Wed Apr 22, 2009 12:27 am

Guys, I can't answer for RT but with small companies time is always your biggest enemy. As an RT dealer, I would hope the dealer that helped you select your equipment would be answering the majority of your questions, I know I'm the first line of contact for my customers - in fact that's one the advantages of buying from a dealer, so please help support the dealers that support you! If your not getting the timely support you need, feel free to email me and I will answer as time allows. I can't answer every issue but I'm not afraid to tell you when I don't know the answer. All I can say is I'll do my best.

I will try to get on here as often as possible.

Email:
Jeremy at FastTechLimited.com

chrisp993 · Postby **chrisp993** » Wed Apr 22, 2009 1:18 am

+1 (at least) for Jeremy / jlucas :!:

My experience - he's always been faster than I could have ever expected whenever I've had an issue or question - ownership / support experience has been great

Support · Postby **Support** » Wed Apr 22, 2009 12:47 pm

Hi All,

It's absolutely true that we (RT) are not on the forums as often as we would like, instead we rely on our dealers and experienced users to help.

If you want to contact us more directly and get a garanteed responce then you can either call us, email us sales@race-technology.com, or use our support ticketing system.

Please note that the support@race-technology.com email address was stopped several years ago - it was just completely spammed to death! 1000's every day.

We really, really try to help as proactively as we can (note our new free training courses at the offices and the teamview PC support software that is now included in the latest software) but despite our long hours it is fair to say we are struggling to keep up!! Next month we've got another sales/support guys joining us, so hopefully that will help.

So in summary... sorry we are not on the forum more, but we do respond as quickly as we can to all direct contact.

Kind regards,

Andy

twister · Postby **twister** » Thu Apr 23, 2009 1:36 am

Good to Hear from you Andy.
Maybe you could do a deal with some of your hotshot users they they are rewarded for helping out with informative posts?
Discount vouchers...or some incentive....takes the load off you guys and keeps us all happy!

Support · Postby **Support** » Fri Apr 24, 2009 2:53 pm

Sorry, <choke> I think that last email might have got corrupted or something <cough>.... I though I heard the "discount" word for a moment.

I'm off for a strong drink...

Seriously "Mr Twister", we know how much you do help and if we can help you in response I would be happy to do so! You've got my email address.

Andy

How often does support reply in the forum

How often does support reply in the forum

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