Good, you have OK messages so the interface is running. Error messages are only a problem if they continue to count. It is common to get an error message during first connection or unplugging the serial port whilst still switched on. The CAN interface is configured before dispatch. If everything el...

Hello,

Please uninstall and reinstall the software. During the installation process it will ask if will give you option of selecting which software to install. Please select all racing software.

Kind regards,
Support (K)

You have clicked on RT live not live monitor. See screen below with live monitor circled.

RT live is a datalogger with a sim card that transmits the data live which can be viewed on the live monitor or app during the run. Sorry for the confusion.

Hello, The software suite should look very similar although I do have a slightly newer version then what is on the website. You should be using version 8.5 m http://i64.tinypic.com/jshh0x.jpg This contains all configuration software for all products http://i65.tinypic.com/33d9jc8.jpg Kind regards, S...

Hello,

The 2 ground wires and the 2 12v+in wires are both connected internally. So you can connect either or both without any problem.
*** This was done due to some installation only requiring one connector.

Kind regards,
Support (K)

Hello, Sorry to hear it is taking so long. I recommend firstly to isolate the interface from the DASH and connect to live monitor. Please connect it like this... http://i63.tinypic.com/nqr4v6.jpg Open the live monitor software and connect to the port connected to the equipment http://i67.tinypic.com...

Hello, OBD is a protocol that all manufactures have to be compatible with. m m So it doesn't matter what the OEM manufacture is, if you send the OBD requests to the ECU you should get the same replies. The fact that you can select a manufacture means it is not standard OBD and is the manufactures cu...

Hi Jeff, Many thanks for your post. 1KHz logging should indeed be 1KHz, would it be possible that you could send me the run file of the data you're seeing the issue in, the configuration file running on the DL1 and could you also tell me the main application version running on the DL1 please. Please...

Dear Des, Many thanks for your enquiry. Connection from the ECU RS232 to the DASH2 PRO RS232 should be made using a standard RS232 cable as opposed to a null modem. I would recommend connecting to the RS232 of the ECU using our Live monitor software. Ensure the correct baud rate is selected and clic...

Hi There, It sounds as if you have overwritten your installed configuration with our default, when no sensors are connected to the displays inputs you will see the water temp alarm flash constantly. this will result in all shiftlights flashing red and the backlight flashing also. I have attached the...

Hi Joao, Many thanks for your enquiry. it is important in your DL1 configuration that you set the RPM serial output and logging rate to disabled. What I believe could be happening is that the DL1 believes you are using its RPM signal input and is therefore overwriting the data from the ECU interface...

Hi Michael,

No problem at all.

Please send any run files to sam@race-technology.com. I'll take a look at them for you.

Kind Regards,
RT Support (SK)

Hi Michael, the jumps in the GPS data are due to the wrong mounting orientation being selected in the DL1 configuration software, compared with how you have it mounted in the vehicle. In analysis, we combine GPS with the accelerometer data, as this, when orientations are set correctly, give a much s...

Hi There, The ECU master EMU is able to output the Race Technology RS232 data protocol, therefore there is no need to select the ECU from the ECU interface drop down list. Please set this to "Disabled". Please ensure that you have made the connections required by the ECU as per the below l...

Hi There,

Please could you send over your configuration to me via email and I'll look into this for you.

sam@race-technology.com

Kind Regards,
RT Support (SK)